Skip to main content


Title Module 10: Conflict Management and Negotiation
Summary Tace 8 Learning Objectives: The learner will gain an understanding of the key role of the consumer-counselor relationship in the management of conflict and the negotiation process; The learner will be introduced to other conflict management options. Topics Covered: Brief history regarding the shift in attitudes regarding the role of the consumer in the rehabilitation process; Roots of conflict; The negotiating process; Goal based strategies for conflict negotiation; The role of informed choice in the prevention of conflict escalation.
Author Contributors: Dr. Morris C. Hansen, Jude Printz, Kathy Laux, Shirley Hoffacker, Kim McFann, Jared Schultz, Seth Masley.
Publisher This is a non-published document.
Publish Date 9/30/2013
Filename Module 10 Conflict Management Final.pdf

Thank you for downloading these materials. Take our survey to let us know what you think of them and the NCRTM website.

The materials on NCRTM’s web site are provided "as is". NCRTM makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.