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Title Module 10: Conflict Management and Negotiation
Summary Tace 8 Learning Objectives: The learner will gain an understanding of the key role of the consumer-counselor relationship in the management of conflict and the negotiation process; The learner will be introduced to other conflict management options. Topics Covered: Brief history regarding the shift in attitudes regarding the role of the consumer in the rehabilitation process; Roots of conflict; The negotiating process; Goal based strategies for conflict negotiation; The role of informed choice in the prevention of conflict escalation.
Author Contributors: Dr. Morris C. Hansen, Jude Printz, Kathy Laux, Shirley Hoffacker, Kim McFann, Jared Schultz, Seth Masley.
Publisher This is a non-published document.
Publish Date 9/30/2013
Filename Module 10 Conflict Management Final.pdf

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